To check the status of your order, log in to your account from our website. Click on ‘My Orders’ to check the status of your ongoing or previous orders.

You will be able to track your order from our website or via a tracking link sent to you as soon as the order is shipped. If your order has been shipped and you still cannot track it, we would request you to wait for 12 hours before trying again. In rare cases, it might take the courier partner longer to generate a tracking link.

You can cancel your order within one hour of placing the order on the website. You will not be able to cancel orders that have already been processed and shipped.

To cancel your order, contact our customer service team through any of the channels below:

i. Email customer support at surmidermatologique@gmail.com
ii. Call our Customer Service helpline number 7400058932 between 10.30 am to 6.00 pm on Mon-Sat . Please quote Your name, order number, Product code and name if you require any further help.

Cancellation of orders that have already been shipped will be carried out in accordance with our Returns Policy. A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

You can only raise a Return / Replacement request for the same product if the product delivered to you has been damaged in transit, is wrong or has been delivered in a damaged package. A replacement request cannot be placed for a different product, an exchange of a product will not be permitted under any circumstances.

You may place a request of receipt of a damaged/ defective Product no later than 48 hours from the day you receive the product. To exchange damaged, defective or wrongly delivered items, contact Our customer service team through any of the channels below:

i. Email customer support at surmidermatologique@gmail.com
ii. Call our Customer Service helpline number 7400058932 between 10.30 am to 6.00 pm on Mon-Sat . Please quote Your name, order number, Product code and name if you require any further help.
iii. We may ask you to provide evidence as required by our team

Yes. Refunds are allowed on all returned orders once they pass the quality assessment. Once the order is picked up, all refunds, if any, will be credited to your account in 7 working days.

Please refer to the Shipping and Return Policy on the website.

All domestic orders, once processed are shipped within 7 working days.

We offer multiple and secure ways to pay for your order which include

i. Credit Card
ii. Debit Card
iii. Net banking
iv. UPI

Within India -

All our product prices are inclusive of all taxes within India.