SHIPPING AND RETURN POLICY

Registration and purchase of products through the site by you, are deemed as acceptance of the terms of the policy herein below, and constitutes a binding, legal agreement between you and the company. In the event the policy is not acceptable to you in part or in its entirety, we will not be obliged to provide any services or sell any products to you, without any liability on our part, and you will have no claim against the company. Further, we will not be liable to you if you are unable to access the site or browse through any part of it on account of non-acceptance of the policy.

This website “www.surmiskincare.com” (“Site” or “Website”) is owned and operated by PURITY CLINIC (“PURITY CLINIC”, “SuRmi Dermatologique”, “We”, “Us”, “Our”) a partnership firm, herein referred to as a company, with its address as Bandra Mandar Coop Hsg Society, C/O Mandar Nursing Home, Ground floor, 193, Gurunanak Road, Bandra (W) Mumbai. It is, inter alia, engaged in the business of marketing, sale and distribution of its range of skincare products “SuRmi Dermatologique” (“Products”) to men and women across the territory of India.

Selection of the Products, and completion of sales and purchase of the Products through the Site is provided to the user and/or customer (“You”, “Your”, “User” as applicable) subject to the terms and conditions of the shipping and return policy as set out herein and as may be amended from time to time in the manner as set forth herein below (“S&R Policy”). Please be advised to read the S&R Policy carefully before purchasing the Products.

The S&R Policy is an integral part of our Terms & Conditions (“T&C”) and deemed to be incorporated therein in its entirety by reference thereto. In the event of any inconsistency between the S&R Policy and the T&C, the S&R Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term, or provision contained in the T&C.

A. ORDERING

To order our products online, one must shop on our website. All orders are then subject to acceptance by the Company and subject to the availability of stock at the time of placement of the order. We are currently servicing orders within India and do not offer international deliveries.
Payment Options: We provide safe and secure payment options and the following payment options are available to You to purchase our Products:

i. Credit Card
ii. Debit Card
iii. Net banking
iv. UPI

We currently are not offering the COD facility within India. You will be informed about the modes of payment that are available at the time of placing the Order.

All prices of the Products on the Website will be displayed in Indian Rupees and the Site will not facilitate any transaction in any other form of currency with respect to the purchases made on the Site. If Your payment is debited from Your account after a payment failure, it will be credited back within 0-7 business days, only after We receive a confirmation from the bank.

You agree and acknowledge that the Company uses third-party payment processors (“Payment Processors”) for any payments made on the Site. The processing of all payments will be subject to the terms, conditions, and privacy policies of the Payment Processors in addition to this S&R Policy and T&C.
You understand, accept and agree that the payment facility provided by Us is neither a banking nor financial service and that We are merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, for the transactions on the Site using the existing authorized banking infrastructure and debit card/ credit card payment gateway networks.
Once Your order is successfully placed and accepted by Us, You will receive a confirmation via email. This mail will contain all the details related to Your order.
Please note that there may be certain orders that We are unable to process for reasons including but not limited to availability of stock, inaccuracies or errors in Product or pricing information, unidentifiable or invalid address, etc. We reserve the right, at Our sole discretion, to refuse or cancel any order for any reason. We will contact You if all or any portion of Your order is cancelled. If Your order is cancelled after your net banking/ credit card/debit card has been charged, the said amount will be reversed back in Your account.
In the event the Company is unable to process Your order for any reason whatsoever, the Company is not liable to You, except for the limited extent of refunding any amount that We received from You towards the order.
You can cancel your order within one hour of placing the order on the website. You will not be able to cancel orders that have already been processed and shipped. Cancellation of orders that have already been shipped is subject to our Returns section below.

You can check your order status on “www.surmiskincare.com”

B. SHIPPING AND DELIVERY

To return or exchange any Product sold through the Site, You are required to comply with the below-mentioned conditions:

1. You may place a request for receipt of a damaged/ defective Product no later than 48 hours from the day you receive the product. If you are unable to do so no later than 48 hours within the date of delivery of the Product to You, you will not be eligible for a replacement of the Product and We shall not be held liable for the failure to replace the Products. To exchange damaged, defective, or wrongly delivered items, contact Our customer service team through any of the channels below:

i. Email customer support at surmidermatologique@gmail.com

ii. Call our Customer Service helpline number 7400058932 between 10.30 am to 6.00 pm on Mon-Sat. Please quote Your name, order number, Product code, and name if you require any further help.

iii. An unboxing image is mandatory for a return.

2. You understand that you can only raise a replacement request for the same product if the product delivered to you has been damaged in transit, is wrong, or has been delivered in a damaged package. You acknowledge that a replacement request cannot be placed for a different product, and an exchange of a product will not be permitted under any circumstances.

3. Kindly note that we will pick up the package for exchange only from the address that it had been shipped to. If you are returning the same from another address, you will have to bear the return shipping charges. The product being exchanged has to be the original Product purchased in the original packaging, along with the original product tags and invoice.

4. For all returns, the refund amount will be equal to the purchase price paid minus the value of the Coupon applied, if any. The shipping charges levied are non-refundable. In case we are unable to replace the damaged/defective Product, we will refund your amount through the original payment method, subject to verifications by our quality team. In case of unavailability of stocks, You will be eligible for a complete refund on return of the Product.

5. Mode of Refund: Refunds shall be processed on receipt of the Product in its original nature/condition, subject to aforementioned terms and conditions. Refunds will be processed once the Product is received at our warehouse and subject to confirmation from Our quality personnel.
The refund will be processed in the following manner:
i. If the payment was by Credit Card /Debit Card or Net-Banking, We will refund the respective card account or the Net-banking account. For payments made through cash on delivery mode, the refund will be done via NEFT.
ii. Typically, refunds are processed between 6-8 working days.
iii. Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card/ debit card account as the same is managed by the cardholder’s issuing bank. In case of any delay, You will have to raise the issue with the bank that has issued Your credit card/ debit card Issuing bank.

6. If you have purchased a SuRmi Dermatologique product on other online retail sites or marketplaces or through other retail stores or our own showroom, the returns and exchanges policy of those stores and online retail sites and marketplaces will be applicable on such products.

C. RETURNS POLICY

To return or exchange any Product sold through the Site, You are required to comply with the below mentioned conditions:

1. You may place a request of receipt of a damaged/ defective Product no later than 48 hours from the day you receive the product. If you are unable to do so no later than 48 hours within the date of delivery of the Product to You, you will not be eligible for a replacement of the Product and We shall not be held liable for the failure to replace the Products. To exchange damaged, defective or wrongly delivered items, contact Our customer service team through any of the channels below:

i. Email customer support at surmidermatologique@gmail.com

ii. Call our Customer Service helpline number 7400058932 between 10.30 am to 6.00 pm on Mon-Sat . Please quote Your name, order number, Product code and name if you require any further help.

iii. An unboxing image is mandatory for a return.

2. You understand that you can only raise a replacement request for the same product if the product delivered to you has been damaged in transit, is wrong or has been delivered in a damaged package. You acknowledge that a replacement request cannot be placed for a different product, an exchange of a product will not be permitted under any circumstances.

3. Kindly note that we will pick up the package for exchange only from the address that it had been shipped to. If you are returning the same from another address you will have to bear the return shipping charges. The product being exchanged has to be the original Product purchased in the original packaging, along with the original product tags and invoice.

4. For all returns, the refund amount will be the purchase price paid LESS the value of the Coupon applied, if any. The shipping charges levied are non-refundable. In case we are unable to replace the damaged/defective Product, we will refund your amount through the original payment method, subject to verifications by our quality team. In case of unavailability of stocks, You will be eligible for complete refund on return of the Product.

i. If the payment was by Credit Card /Debit Card or Net-Banking, We will refund the respective card account or the Net-banking account. For payments made through cash on delivery mode, the refund will be done vide NEFT.

ii. Typically, refunds are processed between 6-8 working days.

iii. Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card/ debit card account as the same is managed by the cardholder’s issuing bank. In case of any delay, You will have to raise the issue with Your credit card/ debit card Issuing bank.

6. If you have purchased a SuRmi Dermatologique product on another online retail sites or marketplaces or through other retail stores or our own showroom, the returns and exchanges policy of those stores and online retail sites and marketplaces will be applicable on such products.